When a Product You Bought Online Causes Injury: Who Is Actually Responsible?

Furniture items appearing to come out of a laptop screen, representing the risks of defective online furniture purchases.
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The modern living room often starts with a click. A bookcase, dresser, or TV stand looks sturdy enough in a product photo, the reviews seem fine, and the shipping is fast. For many households, especially younger buyers, furniture now arrives more often in cardboard boxes than on the back of a delivery truck. In 2024, an estimated 30 to 35 percent of U.S. furniture revenue came from online sales, and that share is expected to keep growing.

But with that convenience comes a serious and sometimes overlooked risk: defective or unstable furniture that can cause real harm.

According to data cited by the U.S. Consumer Product Safety Commission (CPSC), an estimated 17,800 people a year were treated in emergency rooms for tip-over injuries involving furniture, televisions, and appliances between 2020 and 2022. Over roughly a decade, from 2013 through mid-2023, there were 217 reported fatalities, most of them in homes. These incidents often involve furniture that looks ordinary on the outside but is poorly designed, improperly manufactured, or sold without adequate warnings about anchoring and stability.

For consumers who bought that furniture online, the obvious question after an injury is simple and complicated at the same time: who is legally responsible?

How the Law Identifies a Defective Furniture Product

Product liability law provides a clear structure for determining responsibility when a product causes harm. Several types of defects may apply to furniture:

Design Defects

The design itself creates a safety hazard. For example, a tall dresser that becomes front-heavy when the drawers are open may be considered defective in design because the risk of tipping is built into the product.

Manufacturing Defects

The design is safe, but something went wrong during production. A shipment of bookcases may be made with thinner wood than intended, or screws may not meet required strength standards.

Failure to Warn or Inadequate Instructions

Some products require anchoring, weight limits, or specific assembly steps. If warnings or instructions are unclear, incomplete, or missing, a company may be responsible for injuries that occur during normal use.

A product does not need to fail every time to be considered defective. The law focuses on whether it presented an unreasonable risk when used as expected or in a way that a reasonable person would foresee.

Why Online Purchases Make Liability Less Simple

Buying furniture online adds layers to the question of responsibility. Several companies can be involved in one transaction:

  • The manufacturer
  • The brand listed on the product
  • An importer or distributor
  • The online retailer
  • Third-party sellers using a marketplace

Any business that played a role in placing the furniture into the marketplace may be part of what the law calls the chain of distribution. Depending on the facts, one or several of these companies may be responsible for the defect.

The Role of Online Marketplaces

Not all online platforms function the same way. Some act as traditional retailers that manage inventory, packaging, and shipping. Others operate solely as hosts for independent sellers and argue that they are not true sellers under state law. Courts have reached different conclusions about when a platform can be held responsible. These decisions often depend on how much control the platform had over the listing, the payment, and the delivery.

Although the online structure can complicate a case, one principle remains clear. Consumers are not automatically responsible when furniture they purchased is unsafe. Companies that design, produce, or sell products to the public have an obligation to provide products that are reasonably safe.

What Injured Consumers Should Do After a Furniture Failure

If a piece of furniture tips over, collapses, or breaks and causes injury, certain steps can strengthen a potential claim:

  • Preserve the furniture, including broken parts.
  • Keep hardware, instructions, receipts, and packaging.
  • Take photographs or videos of the furniture and the surrounding area.
  • Record how the product was assembled or used.
  • Keep medical records related to the injury.

These details help attorneys and experts determine whether the product was defective and who may be responsible.

Why Injured Consumers Turn to the Law Offices Cytryn & Velazquez, P.A.

Cases involving defective furniture require careful analysis. The Law Offices Cytryn & Velazquez, P.A. represent individuals throughout Coral Springs and South Florida who have suffered injuries due to unsafe products, including furniture purchased online.

We can:

  • Review the product’s design, warnings, and manufacturing quality
  • Investigate the companies involved in the sale
  • Work with qualified experts to assess stability and compliance with safety standards
  • Pursue compensation for medical expenses, lost income, and long-term effects
  • Hold manufacturers, sellers, and distributors accountable when preventable injuries occur

If you or a loved one were injured by defective furniture purchased online, our firm can help you understand your legal options and take action before important deadlines limit your rights.

Contact the Law Offices Cytryn & Velazquez, P.A. at (954) 833-1440 to discuss your case and learn how our experienced attorney can help you pursue compensation for your injuries. The sooner you reach out, the sooner our team can begin protecting your rights and building a strong claim on your behalf.